4rbet Privacy Policy — Your Information Is Completely Safe

What Information We Collect

4rbet collects the following types of information for the purpose of creating your account and providing services:

1.1 Personal Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only accounts for those aged 21 or above are approved)
• National ID number or passport details (for identity verification)
• Contact address

1.2 Contact Information

• Email address
• Mobile number (for bKash, Nagad, Rocket, or Upay transactions)

1.3 Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay, or bank account information)
• Transaction history — records of deposits and withdrawals
• Bank account number or card details (where applicable)

1.4 Technical Information

• IP address and device identifier information
• Browser type and operating system information
• Time spent on the platform and activity logs
• Information collected from cookies and similar tracking technologies

1.5 Gaming Behaviour Information

• Game play history and preferred game types
• Betting patterns and frequency
• Records of bonus and promotion usage

Methods of Information Collection

4rbet collects your information through the following means:

2.1 Information Provided Directly

Information you provide yourself during account registration, the identity verification process, when making deposit or withdrawal requests, and when contacting our customer service team.

2.2 Automatically Collected Information

When you browse our platform, certain technical information is automatically collected through cookies, web beacons, and similar technologies. This information helps improve your experience and ensures the security of the platform.

2.3 Information Received from Third-Party Sources

Some information may be received from identity verification service providers or payment processing partners, and is used solely for the purpose of ensuring security and compliance.

Purposes of Information Use

We use your information for the following specific purposes:

• Account Management: Creating, maintaining, and keeping your account secure.
• Identity Verification: Confirming user identity for age verification and fraud prevention.
• Financial Transactions: Processing secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer Service: Helping resolve your questions and complaints — providing support in Bengali via 24/7 live chat.
• Bonuses and Promotions: Managing offers and bonuses applicable to you.
• Responsible Gaming: Monitoring your gaming behaviour and arranging support when needed.
• Legal Compliance: Meeting applicable legal obligations and fulfilling regulatory requirements.
• Service Improvement: Enhancing the quality and usability of the platform.
• Security: Detecting and preventing fraudulent activity.

Information Storage and Security

4rbet adopts industry-standard technical measures to ensure the highest level of security for your information.

4.1 Technical Security Measures

• All data transmission secured by SSL (Secure Socket Layer) encryption
• Strong encryption technology used when storing data on servers
• Regular security audits and vulnerability assessments
• Two-Factor Authentication available
• Automatic account lock in the event of unusual login attempts

4.2 Data Retention Period

We retain your information for as long as your account is active. After an account is closed, certain information may be retained for a specified period to meet legal and regulatory obligations. Once that period has passed, the information is securely deleted or anonymised.

4.3 Access Controls

Access to your personal information is restricted to authorised staff who require it to provide services. All staff operate under strict confidentiality agreements.

Sharing Information with Third Parties

4rbet may share information with third parties in specific circumstances and for defined purposes. However, we never sell your information.

5.1 Service Provider Partners

Only the necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay, bank), identity verification providers, and technology service providers. These partners are required to comply with our privacy standards.

5.2 Legal Obligations

It may be necessary to provide information in response to a court order, a lawful request from a law enforcement agency, or any other legal obligation. In such cases, we provide only the minimum information required.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. We will notify users in advance in such cases.

Cookie Policy and Tracking Technologies

Cookies and similar technologies are used on the 4rbet platform. The use of these technologies is described in detail below:

6.1 Types of Cookies

• Essential Cookies: Essential for operating the platform. The site will not function without them.
• Functionality Cookies: For remembering your preferences and settings.
• Analytics Cookies: For collecting usage statistics about the platform.
• Security Cookies: For detecting fraudulent activity.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, doing so may limit some platform features.

Your Rights and Choices

As a user of 4rbet, you have the following rights regarding your personal information:

7.1 Right to Access Information

You may request at any time to know what information we hold about you. We will provide this information within a reasonable time.

7.2 Right to Correct Information

If your personal information is incorrect or incomplete, you may request that it be corrected or updated. This can be done by logging into your account or contacting our support team.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

7.4 Right to Object to Data Processing

If you have an objection to a specific use of your information, please contact our customer service. We will review reasonable requests.

7.5 Opting Out of Marketing Communications

You may opt out of promotional communications at any time. To do so, please contact our support team.

Protection of Minors and Age Verification

4rbet strictly prohibits access to its platform for those under the age of 21. Only those aged 21 or above may use our services.

We follow an age verification process at registration. If we determine that a user is a minor, the relevant account will be closed immediately and all collected information will be deleted.

International Data Transfers

4rbet may store and process data on servers outside Bangladesh. In such cases, we ensure that the standard of data protection is at least equivalent to the standard described in this policy. We only transfer data to countries where adequate data protection measures are in place.

Changes and Updates to the Policy

4rbet reserves the right to update or change this privacy policy at any time. When changes are made:

• The "Last Updated" date on this page will be changed.
• Users will be notified by email of significant changes.
• Continued use of our platform after the updated policy takes effect will be considered acceptance of the new policy.

We therefore recommend that you review this page regularly.